Remote start doesn’t pair with the car Audi SQ7

Question

Hello,

I purchased an remote starter kit from Romania - Autoextra partner, after 3 days of working on it I had no clue how to make it work, maybe it will be easier to talk directly to you as support and not make a 3 way conversation.

Update how I’m now : everything is wired corectly (measured with voltmeter), made the connection to can high and can low in the left side of driver side next to the fuse box (2,6V can high; 2,4V can low) all wired up exactly how instructions are (green, orange/brown with the grey and grey/black from the module connector) and no success, ignition on and the blue led from module goes off and stays off till I turn the ignition off again, then solid blue led shows again. Software version is 61.28 (recommended from the windows program), I refuse to think that it can’t be a solution to make it work together. Maybe someone from tehnical support or software can discuss with me to find a solution, it will be faster via whatsapp if available or by email (I think that there is only 5-6 hours difference between us).

Kind regards,

Andrei Neacsu

Answer 1

Hello,

Yes Fortin has been speaking directly with autoextra regarding the vehicle.

At this time it appears the vehicle is not the same as the one we have in Canada, SQ7 was not released here until 2020.  This can happen when trying solutions developed on NA market vehicles in other markets. After all the testing that has been done with Autoextra at this time it is being reviewd as there is no immediate solution to the issue. A report has been submitted to egineering.

Best regards.