Questions & Answers

Viper smartstart not communicating with EVO ALL

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I've installed a VSM350 in my 2008 Grand Cherokee, following the instructions (splice grey wire with black, plug in connector). The VSM350 has been activated by a local dealer and my viper online account is properly set up. I can update GPS information via the smartstart app (this confirms unit is powered up and communicating with the internet properly). I am not able to lock, unlock, or remote start using the app. When I attempt to lock/unlock or start, I receive the message "unlock failed at [time]" I have enabled H4 via flashlink. I live in a major city and the vehicle is parked outside, the issue is not related to cellular coverage; the app reflects that the vsm350 has 4 or 5 bars of signal strength.

I appreciate any suggestions to enable the smartstart to communicate with the evo-all to enable the lock/unlock/remote start.

Thank you
asked Feb 6, 2019 in Jeep by Jeep Guy (160 points)

1 Answer

0 votes
First have you had the Evo All working standalone? Did you follow the procedures? Also don't assume that because you get GPS that you are linked to wireless towers. Two different systems.
answered Feb 6, 2019 by Anthony Wilkinson (7,120 points)
edited Feb 6, 2019 by Anthony Wilkinson
A side not is Verizon won't activate a CDMA device that is not 4G capable. Not sure if this effects this product but CDMA 3G is suppose to be gone by end of 2019. I would be concerned about that. This might be why they are practical giving the VSM350 away.
I do know there is cellular data communication because the GPS data is being pushed via CDMA to the SmartStart network so I can see it in my web browser and phone app when logged in to the account.... and yes I followed those directions.  

The evoall does remote start with 3x lock.